Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. This section will cover how the top E-commerce companies implement their conversational AI strategies successfully. Customer support.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

ChurnZero

FEBRUARY 7, 2020

Through 2022, Gartner projects the market size and growth of the cloud services industry at nearly three times the growth of overall IT services— Sid Nag , Gartner Research Vice President. The subscription e-commerce market has grown by more than 100 percent a year over the past five years. “An billion dollar market.

Customer Success 64

Customer Success e-support Software Trends 64

SmartKarrot

FEBRUARY 16, 2022

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Here are a few statistics that help understand what customers think – 96% of customers feel that customer service is crucial for brand loyalty. 50% of the consumers in the U.S.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? So, what must customer service teams be prepared for in 2022? 9 Customer Service Trends for 2022: 1. Read also: 4 Conversational Support Tips to Make Lifelong Customers .

Self Service 98

Self Service Trends Customer Service Chatbots 98