Playvox

APRIL 4, 2023

Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. They’re protecting and building your company’s brand — no matter what they have to deal with from customers. Burnout Burnout is at the heart of poor emotional well-being in a contact center.

Contact Center 78

Contact Center Average Handle Time Study Feedback 78

CSM Magazine

DECEMBER 18, 2021

If you go the extra mile and seek personalized, timely, insightful feedback from your customers, you can identify and improve contact center operations—and strengthen customer loyalty. CX professionals measure their company’s brand health in terms of customer satisfaction outcomes.

Contact Center 52

Contact Center Average Handle Time Survey NPS 52

Interactions

DECEMBER 9, 2022

Five million dollars is the average cost per breach involving a remote worker (IBM Security, Cost of a Data Breach Report 2022). We’ve seen major brands impacted by this at a much larger scale. To learn more about how Trustera can protect your contact center, see our overview. How do we solve this problem?

Average Handle Time 118

Average Handle Time Contact Center Banking CRM 118

Stella Connect

DECEMBER 2, 2021

Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know. Customer patience is a finite resource.

Trends 52

Trends Customer Service Data First Call Resolution 52

Think Customers

MARCH 2, 2023

Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. ” “A lot of brands have a tendency toward what I call the ‘CX sacrifice,’ reducing staff and decreasing your time to serve.

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

ShepHyken

JULY 11, 2022

That includes reviews of your company’s products or services, customer interactions on social media, customer conversations with contact centers, and much more. This time, the focus is on the customer support center. Are you delivering information that adds value to customers and enhances their experience with your brand?

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

NobelBiz

AUGUST 28, 2023

Hey there, fellow contact center champions! Ready to dive deep into the heart of transforming your contact center’s performance? Buckle up, because we’re about to embark on a journey that will take your operations from average to exceptional.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98