NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Playvox

APRIL 27, 2023

Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Playvox

JUNE 22, 2023

Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? What trends, such as AI , will shape CX in the coming years? Allow for additional customer sentiment comments in surveys and categorize them to spot trends for improvements. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Playvox

APRIL 14, 2022

Forecasts must be updated regularly to account for actual volume trends, a task made easier and more accurate by smart workforce management software. What’s more, manual shift changes become much more complex when you service customers via numerous digital channels. What does channel choice have to do with workforce planning?

Contact Center 78

Contact Center Self Service Abandon Rate Omni-Channel 78

SurveySensum

JULY 17, 2023

According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. Your checkout process is a major factor in ensuring a positive retail experience. 69% is a lot of customers. So, how to resolve this issue? But why is that?

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. Your checkout process is a major factor in ensuring a positive retail experience. 69% is a lot of customers. So, how to resolve this issue? But why is that?

Retail 52

Retail Strategy Customer Experience Sports 52