Comm100

JUNE 5, 2024

In this article, we’ll take a closer look at how engaging customers at just the right moments with chatbots during their online shopping journey can help reduce cart abandonment rates. For example, in 2022 alone, abandoned carts accounted for over $4 trillion in lost revenue globally.

Abandon Rate 130

Abandon Rate Ecommerce Chatbots e-support 130

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NobelBiz

FEBRUARY 22, 2023

As a result, predicting the evolution of client interactions is critical to your company’s success. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. And this requires better-trained and more skilled agents. How do you begin with personalization?

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

As a result, predicting the evolution of client interactions is critical to your company’s success. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. And this requires better-trained and more skilled agents. How do you begin with personalization?

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

SurveySensum

JULY 20, 2023

This type of churn represents lost opportunity – the customer tried your brand but never came back because you never interacted with them. The customer interacted with your brand, explored the features but revisited or made any purchase. Here’s how to fix that. Now this is a lost revenue opportunity for any brand.

Retail 52

Retail Feedback How To Self Service 52