TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Sharad Sachdev, Global Lead for AI-Powered Customer Experience at Accenture.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Companies will utilize dynamic display more and more to strengthen the customer experience, such as sharing their social media content and the favorites of their consumers posted on Facebook or Twitter.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Companies will utilize dynamic display more and more to strengthen the customer experience, such as sharing their social media content and the favorites of their consumers posted on Facebook or Twitter.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

PK

FEBRUARY 4, 2020

It’s clear across major brands that PWA apps have accelerated user adoption and improved customer retention. Because Uber’s PWA app takes up so little space ( 50kb to be exact ), the app loads incredibly fast, getting into the customer’s hands before their competitors. Twitter’s PWA app saw a 75% increase in Tweets sent.

Abandon Rate 52

Abandon Rate CRM Sales Customer Retention 52

Connective DX

FEBRUARY 4, 2020

It’s clear across major brands that PWA apps have accelerated user adoption and improved customer retention. Because Uber’s PWA app takes up so little space ( 50kb to be exact ), the app loads incredibly fast, getting into the customer’s hands before their competitors. Twitter’s PWA app saw a 75% increase in Tweets sent.

Abandon Rate 52

Abandon Rate CRM Sales Customer Retention 52

Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Playvox

APRIL 27, 2023

Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52