ShepHyken

FEBRUARY 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx by Veronica Krieg. Why Saying ‘No’ Helps Build Great Customer Experiences by Zach Lipson.

Customer Service 140

Customer Service Rewards Programs B2B Loyalty Programs 140

ShepHyken

JUNE 21, 2021

Each week I read many customer service and customer experience articles from various resources. Do Your Rewards Rock? The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. Is Simpler Better For Rewards Programs?

Rewards Programs 80

Rewards Programs Customer Service Loyalty Programs Loyalty 80

ShepHyken

OCTOBER 11, 2021

Each week I read many customer service and customer experience articles from various resources. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. by Max Starkov.

Customer Service 73

Customer Service Hospitality Rewards Programs Self Service 73

ShepHyken

APRIL 17, 2020

It will be 2021 before one can see any improvement. What do you do in the interim to gain and retain customer loyalty? The normal customer loyalty program has layers such as discount coupons, cashback, points and freebies that may not work in the changed circumstances. Weak purchasing power.

Loyalty 128

Loyalty Rewards Programs Loyalty Programs Study 128

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. I’m a case in point.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Retently

MARCH 18, 2019

million by 2021 – and that’s only in the US! Tesla Customer Retention. Tesla’s customer retention shows what an impact that huge NPS score has. So, Netflix has enough time to earn back the money they spend on acquiring new customers. Starbucks Customer Retention. Amazing Customer Service.

Net Promoter Score 131

Net Promoter Score Omni-Channel Company NPS 131