QuestionPro Audience

JANUARY 25, 2018

A technology that once sounded futuristic is now here, and smart businesses have realized it’s not an optional tool in this tech-crazed climate, and begun implementing AI in order to create the easiest possible user experience. A study by comScore predicts that by 2020 at least 50% of all web searches will be done by voice command.

Ecommerce 230

Ecommerce Consumers Technology Retail 230

Experience Investigators by 360Connext

APRIL 21, 2015

Some are predicting that by 2020, the B2B ecommerce market will be twice as large at the B2C market. More Posts - Website Follow Me: The post Challenging Your Focus on Customers appeared first on Customer Experience Consulting. Whatever it is, the new marketing campaign, the new store display, the new product upgrade.

B2B 110

B2B B2C Ecommerce Social Media 110

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. 29% currently shop more online than in person, while 35% do both equally. Ecommerce accounts for 16.1% One of the greatest changes that the current pandemic has prompted, is the increase in the use of technology.

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177

Answer Dash

SEPTEMBER 3, 2018

The world of eCommerce and the online experience is changing - and it’s time for businesses to either take note and catch up or get left behind. The Online Experience Today If you want to make a conversion or create a loyal customer on an eCommerce site today, you have to give your audience an exceptional customer experience.

Self Service 79

Self Service Ecommerce Knowledge Base Customer Service Representative 79