Ecrion

JULY 15, 2020

In 2020, people expect brand interactions to be focused on their needs. In fact, customers now value personalization more than price, so your company must treat your customers as individuals. Adapt Communications to Customer Demands. This will improve the experience for all of your customers.

Infographics 97

Infographics Communication Self Service Interaction 97

Oracle

DECEMBER 18, 2019

Check out 10 of the top headlines from 2019, then subscribe to the newsletter to stay up to date in 2020. 7 Characteristics of the Modern Customer. Check out the graphic to see what makes the modern customer tick. Customer Experience Conference and Events Calendar 2019 – 2020. Hint: they still reign supreme.

Customer Experience 54

Customer Experience Omni-Channel Conference Infographics 54

Interactions

DECEMBER 18, 2019

Voice search is up–50% of all searches will be voice searches by 2020, per comScore. These enterprises see value in offering voice services for general customer service inquiries and to guide customers to relevant products and offers, per the Oracle Impact of Emerging Technology on CX Excellence report.

Trends 62

Trends Customer Experience Chatbots Contact Center 62

ShepHyken

NOVEMBER 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Gypsy and Your Customers Expect Kindness by Chip Bell. Forbes) Your customers are a lot like Gypsy in their expectation of kindness. Just some good customer service insights.

Infographics 84

Infographics Customer Service Social Media Tips 84

Magellan Solutions

AUGUST 9, 2021

Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. It dramatically heightened customers’ expectations. Two megatrends turned AIs into something that is suddenly a preferred choice. .

B2B 40

B2B Trends Chatbots Call Center 40

ViiBE Blog

JANUARY 20, 2022

Add live chat to your website for better customer support Nowadays live chat is something your customers expect to see on your website. Making infographics simplify complex ideas, while visually engaging your audience. Read now 2. Some of them are : 2.1. And for good reason, as the events do many things.

Touchpoint 52

Touchpoint Interaction e-support Infographics 52

ViiBE Blog

JANUARY 20, 2022

Hence, the more touchpoints you have, the more interested the customer is in what you’re offering. Add live chat to your website for better customer support Nowadays live chat is something your customers expect to see on your website. Making infographics simplify complex ideas, while visually engaging your audience.

Touchpoint 52

Touchpoint Interaction Infographics Social Media 52