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Customer Experience in 2018: Trends and Statistics

Answer Dash

Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer.

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BPO Philippines Content Moderation Role In Todays’ Society

Magellan Solutions

In comparison, proprietary tools developed by Magellan Solutions are often comparatively more accurate, as we have employees trained on datasets reflective of the types of content and speech they are meant to evaluate. Hidden meanings will sometimes be lost on an AI when in many cases, a human could easily grasp the meaning in an instant.