CX University
NOVEMBER 21, 2020
Premium or paid membership loyalty and rewards programs such as Discovery Health’s Vitality make a strong point here and according to a 2019 Customer Loyalty Report , 47% of South African’s conclude purchases that earn rewards or benefits at least several times a week.
delighted
NOVEMBER 20, 2020
apparel) compared to 2019. Measuring CX during a customer’s digital journey can be done with a few different survey methodologies: Net Promoter Score (NPS) : This measures the loyalty of your customers by asking them how likely they are to recommend your brand, product, or service. Is this the end for retail?
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SurveySparrow
JANUARY 15, 2021
Basically, NPS is a scale that represents numbers between 0 to 10. If your customers feel satisfied with the service, you can reward your employees for providing excellent service. With an NPS rating, you can also conduct peer to peer feedback to evaluate performance. Net Promoter Score. Schedule Training .
delighted
NOVEMBER 5, 2019
The current state of retail 2019: customer experience reimagined. Measuring CX during a customer’s digital journey can be done with a few different survey methodologies: Net Promoter Score (NPS) : This measures the loyalty of your customers by asking them how likely they are to recommend your brand, product, or service.
Currency Alliance
JUNE 16, 2020
Other initiatives from big brands, such as Orange, were quite simple, but very effective mixes of online and offline engagement that drove huge increases in NPS. Voxi is the ‘youth brand’ of Vodafone, whose highly successful VeryMe rewards program has previously been praised by Currency Alliance. A disloyal generation?
Retently
MARCH 18, 2019
After all, brands with high customer retention are usually companies with high NPS score. Market Leaders’ NPS Scores. Given that an NPS score averages between -100 and 100, it’s clear the NPS scores of these top companies match their brands’ level of popularity. So, what do those high scores translate into, specifically?
Currency Alliance
OCTOBER 29, 2019
Such ‘loyalty’ programs today are actually just rewards programs: ‘you do this and I will do that.’ This is normally in the form of static rules which apply a flat 1%+/- reward across the board. Steps to a smarter reward pricing strategy. It’s the emotional value which creates real stickiness.
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