2019 Loyalty Omni-Channel Rewards Programs 
Forrester's Customer Insights
DECEMBER 20, 2019
As 2019 winds down, I’m getting more questions about what’s going to be new and next in loyalty in the coming year. Most marketers understand that earning loyalty is bigger than rewards programs and incentives, that it’s important to treat different customers differently.
Oracle
APRIL 23, 2019
In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. So this persona that we’re looking at right now is loyalty manager, but there are other personas available, and customers can build their own. Is your company doing a good job of capturing customer information?
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delighted
NOVEMBER 20, 2020
Omnichannel retail makes products and services more accessible. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. apparel) compared to 2019. Components of retail customer experience and measuring sentiment across all channels. Brick and mortar, or digital?
delighted
NOVEMBER 5, 2019
Omnichannel retail makes products and services more accessible. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. The current state of retail 2019: customer experience reimagined. Customer loyalty and retention. Technology: tablets, computers, gadgets.
Currency Alliance
FEBRUARY 26, 2019
In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. A great loyalty strategy runs in sync with the business and permeates virtually every customer-facing aspect. Customer data: maximize ROI.
Retently
MARCH 18, 2019
Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. Even today, Amazon is actually boasting amazing customer loyalty, at least according to Forbes ; however, the company isn’t quite ready to share exact customer numbers. What Do These Companies Have in Common?
Currency Alliance
NOVEMBER 14, 2019
The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.
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