Beyond Philosophy

DECEMBER 30, 2021

Back when I started Beyond Philosophy, Customer Experience was not a thing yet. It was a recently introduced idea that built upon the previous wave of change, which I remember was Customer Relationship Management, which replaced Total Quality Management, and so on, and so on. .

Customer Satisfaction 78

Customer Satisfaction Return on Investment Consulting Customer Relationship Management 78

Experience Investigators by 360Connext

FEBRUARY 9, 2021

So… Is customer experience worth it? Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. BUT the question is flawed — customer experience happens whether you’re intentional about it or not. That’s how you prioritize.).

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

CSM Magazine

NOVEMBER 8, 2019

More than half of small and medium enterprises (SMEs) in the UK have changed customer relationship management (CRM) supplier according to the State of the CRM Market 2019 Report from Workbooks. . Key functionalities required are contact management (75%) and pipeline management and forecasting (57%).

CRM 45

CRM Study ROI Return on Investment 45

Circular Edge

MAY 10, 2022

At its core, an ERP is an application that automates business processes, and provides insights and internal controls, drawing on a central database that collects inputs from departments including accounting, manufacturing, supply chain management, sales, marketing and human resources (HR). Other business upsides: Access to data from anywhere.

Resources 52

Resources Software System Financial 52

NobelBiz

FEBRUARY 23, 2023

Special cases : In some circumstances, contact centers might choose a hybrid architecture, maintaining parts of their UC infrastructure locally while storing other apps in the cloud for security and simplicity of management. The platform is simple to manage, and use indications may be tracked using a tracking interface.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JUNE 7, 2021

Special cases : In some circumstances, contact centers might choose a hybrid architecture, maintaining parts of their UC infrastructure locally while storing other apps in the cloud for security and simplicity of management. The platform is simple to manage, and use indications may be tracked using a tracking interface.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52