2019 Contact Center Gamification Handbook 
CSM Magazine
JULY 21, 2020
Send new employees a welcome email a week or two before they begin with details of what to expect when they arrive, or login, along with mugs, T-shirts and other promotional accessories plus links to videos or a company handbook by way of introduction. In addition, use video to introduce other members of the team.
SurveySensum
JULY 14, 2020
She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She was listed in the Top 20 Customer Experience influencers by CX Magazine in 2019. LinkedIn : [link]. Website : [link].
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