2019 Contact Center CRM Self Service 
NICE inContact
OCTOBER 18, 2019
Gartner’s 2019 Magic Quadrant for Contact Center as a Service, North America, report has just been released. Featuring a thorough evaluation of cloud providers by one of the independent analyst firms in the industry, the report is an invaluable tool for contact center leaders considering new technology investments.
NICE inContact
OCTOBER 18, 2019
Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe, has just been released. This year, NICE inContact has been recognised as a Visionary, with the furthest overall placement for Completeness of Vision in 2019.
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TechSee
DECEMBER 11, 2018
Call center leaders realize that the time has come to deliver real measurable value to the enterprise. 2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. Aligning business objectives with contact center performance.
NICE inContact
APRIL 29, 2019
The lowest hanging fruit for self-service for 2019 planning is to make sure that you’ve optimized your mobile app, and mobile friendly website, for quick responses to common customer questions and issues. The post Mobile Apps and SMS are Paying Off in the Contact Center appeared first on NICE inContact Blog.
Avaya
APRIL 1, 2019
There are times when a customer needs to dial into your contact center to ask a question or request assistance. Gartner predicts “by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions, rising from 40% today.” [1]. 1] Gartner, Inc.,
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
ShepHyken
DECEMBER 9, 2022
What do customers expect from contact centers? . But what exactly do customers expect from your contact center? First, make sure that your contact center is easily accessible and that customers can reach a live person when they need assistance. What is a contact center CRM? .
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