SurveySensum

DECEMBER 22, 2022

Well, one thing that Zara does is, it knows what to focus on and how to make its customers happy. That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth. How can you improve customer retention with VOC program? .

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

Second to None

FEBRUARY 28, 2019

The following studies aim to highlight the positive financial results of excellent customer experience. Watermark Consulting’s 2019 Customer Experience ROI Study [1]. Tempkin Group’s ROI of Customer Experience, Aug 2018 Study [3]. They gathered consumer data from 10,000 respondents in the US. 1] [link]. [2]

ROI 54

ROI Study Financial Loyalty 54

Second to None

FEBRUARY 28, 2019

The following studies aim to highlight the positive financial results of excellent customer experience. Watermark Consulting’s 2019 Customer Experience ROI Study [1]. Tempkin Group’s ROI of Customer Experience, Aug 2018 Study [3]. They gathered consumer data from 10,000 respondents in the US. 1] [link]. [2]

ROI 48

ROI Effort Score Study Financial 48

ChurnZero

APRIL 5, 2019

Work to make your KPIs available to whatever applications can consume them. How Customer Success Can Catalyze Customer-Centric Change. Wednesday, April 10, 2019, 1:00 – 2:00 PM EDT. organizational accountability for customer experience, Voice of Customer feedback loops), with examples of best practices.

Tips 40

Tips Customer Success Customer Centricity Leadership 40

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Show podcast and a regular contributor to Forbes. David Avrin. Denise Lee Yohn.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Show podcast and a regular contributor to Forbes. David Avrin. Denise Lee Yohn.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130