Balancing Bots and Humans in a Digital-First World
Lithium
JUNE 11, 2019
We’re caught between trying to invent the next generation of customer care while navigating technology so new that early deployments come with a high risk of failure. But it’s not just about overhauling customer service. How do we call time-out long enough to come up with a winning strategy, while staying in the game?
Let's personalize your content