Customer Success is Changing: Top SaaS CEOs Reveal What’s Ahead
ChurnZero
OCTOBER 30, 2020
Customer Success drives a double benefit in the ROI.”. Mehta also discusses the evolution of the customer lifecycle and how in the old world the focus was directed at acquisition (Marketing and Sales) and post-sale support. “In Lastly, Mehta points to the expanding career opportunities for leaders in Customer Success.
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