article thumbnail

Customer Experience Conference and Events Calendar 2019 – 2020

Oracle

Looking for customer experience conference and events information for 2019 and 2020? June 2019 CX Events and Conferences. June 2019 CX Events and Conferences. Customer Relationship Management Conference (CRMC) 2019. June 5 – 7, 2019. CX NYC 2019. June 11 – 12, 2019.

article thumbnail

Customer Experience Conference and Events Calendar 2018 – 2019

Oracle

Looking for customer experience conference and events information for 2018 and 2019? Customer Relationship Management Conference (CRMC) 2018. Chief Customer Officer Exchange. January 2019 CX Events and Conferences. January 13 – 15, 2019. February 2019 CX Events and Conferences.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Top 20 Books Every Customer Experience Professional Needs to Read Now. on 13 May 2019. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Chief Customer Officer 2.0

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link]. Website : [link].

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This! He has been named one of the “Top 100 Digital Marketers of 2019” by both Brand24 and BuzzSumo and a “Top 50 Social Media Marketing Influencers to Follow” by TopRank. David Avrin.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This! He has been named one of the “Top 100 Digital Marketers of 2019” by both Brand24 and BuzzSumo and a “Top 50 Social Media Marketing Influencers to Follow” by TopRank. David Avrin.

article thumbnail

Serious About Customer Success? Your CRM is Not Enough!

ChurnZero

Now more than ever Customer Success is essential to the long-term success of your entire organization. A relationship-focused approach to client management is a must. . Customer Relationship Management systems (CRMs) have changed the game when it comes to how companies know and track their customers.

CRM 63