RapportBoost

DECEMBER 10, 2018

Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Multi-channel usually includes voice, email, chat, SMS and even fax interactions.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Talkdesk

MAY 10, 2019

Sheila McGee-Smith of McGee-Smith Analytics and Patrick Russell, Principal, Product Innovation Marketing at Talkdesk, joined together in a recent webinar to discuss the five must-haves for the 2019 call center. How to Cultivate an Agent-First Attitude Agents are the front lines of your call center. AI is more than a chatbot.

Call Center 50

Call Center Contact Center Average Handle Time Chatbots 50

Cyara

JULY 9, 2019

The contact center has become the inflection point for digital transformation in the enterprise. To accomplish this, the vast majority of enterprises are moving their contact centers to the cloud. What are the drivers of migrating contact centers to the cloud?”. Joe Eisner. Organization: AWS. Steve Nuttall.

Contact Center 52

Contact Center Average Handle Time Competitive Advantage Chatbots 52

TechSee

JUNE 25, 2019

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. This is likely one reason why Oracle found that 80% of sales and marketing leaders say they currently use or plan to deploy chatbots in the near future. Biometrics.

Technology 122

Technology Customer Service Contact Center Gamification 122

Advertisement

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents can interact with customers via text (chatbots, SMS, or email) or intelligent voice automation (IVA). The same 2019 survey concluded that consumers “prefer a hybrid AI/human approach to customer service.” Reduce average handle time.

Virtual Agent 72

Virtual Agent Customer Service Self Service Average Handle Time 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents can interact with customers via text (chatbots, SMS, or email) or intelligent voice automation (IVA). The same 2019 survey concluded that consumers “prefer a hybrid AI/human approach to customer service.” Reduce average handle time.

Virtual Agent 72

Virtual Agent Customer Service Self Service Average Handle Time 72