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The Rise of the Customer Insight Business

CSM Magazine

At Vision Critical we help over 600 global brands to turn their customers into the most powerful innovators, product designers, marketers and influential buyers. We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities. billion in market value by 2018.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

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Building a Future-Proof Customer Experience Strategy

Bold360

Legacy tools and systems can’t deliver the contextual, immediate resolutions that customers have come to expect and therefore, companies are feeling pressure to re-shape their customer experience strategy to something that will meet their customer’s needs today and tomorrow.