Second to None

SEPTEMBER 13, 2018

Unsurprisingly, the biggest slice of Amazon’s pie is online sales. Customers can log on to their marketplace and access products across every industry, provided by third-party vendors or Amazon themselves. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Retail 54

Retail Brands Fashion Voice of Customer 54

Second to None

APRIL 9, 2018

You can access this article by clicking here , or by reading below: This piece was originally published by DIGIDAY on April 6, 2018: “Sephora’s retail teams have been operating differently since the company broke down one of the biggest internal barriers in October of last year, combining its in-store and digital teams.

Brands 54

Brands Retail Loyalty Fashion 54

Second to None

MARCH 7, 2018

To learn more about customer engagement strategies, check out the following piece written by Kenneth Adams for Forbes. Rather, your entire sales team needs to have an in-depth understanding of your customers’ business, needs and plans for future growth. Segment and score customers. Pause for a moment. Get after it.

Customer Engagement 54

Customer Engagement Engagement Effort Score Groups 54

ERDM

JANUARY 22, 2019

Through voice of customer (VoC) research, a six-step circle of value was identified (Figure 1): Figure 1: The six-step circle of value. Trust is the foundation; it opens the customer to reciprocity as a fair exchange of value. We provided all of our sales associates with iPhones. Be as loyal to me as I am to you’.

Customer Experience 53

Customer Experience Video Sales ROI 53

ERDM

JANUARY 22, 2019

Through voice of customer (VoC) research, a six-step circle of value was identified (Figure 1): Figure 1: The six-step circle of value. Trust is the foundation; it opens the customer to reciprocity as a fair exchange of value. We provided all of our sales associates with iPhones. Be as loyal to me as I am to you’.

Customer Experience 49

Customer Experience Video Sales ROI 49

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130