Kristina Evey
JULY 5, 2018
It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. Now… how many years is it reasonable to hope or expect that a happy customer would likely do business with you? Shownotes: Money and profits – not bad words. in 2014, $3.7
Kristina Evey
JULY 5, 2018
It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. Now… how many years is it reasonable to hope or expect that a happy customer would likely do business with you? Shownotes: Money and profits – not bad words. in 2014, $3.7
SurveySensum
JULY 14, 2020
Aimee Lucas has over 20 years of experience in improving service delivery and transforming customer experiences through employee engagement and customer-centric process improvement initiatives. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM).
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