InMoment XI
JANUARY 4, 2024
Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand.
BlueOcean
OCTOBER 6, 2020
Understanding Lifetime Customer Value (LCV) and how the service and support experience contributes to or detracts from the realization of LCV is critical ( more on the LCV metric here ). How do those NPS and CSAT scores look? These scores and metrics aren’t the only way to look at the customer experience, though.
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Totango
MAY 23, 2019
The renewal and upsell phases of your customer success journey should be a discussion rather than a last-minute effort to generate additional revenue. If you know your customer’s business, you should be able to offer relevant advice on its growth. All you have to do is focus your upselling efforts on the top performers.
Totango
OCTOBER 22, 2020
In fact, employing certain techniques can actually turn these issues into opportunities to deepen the client/company relationship and increase lifetime customer value. . This can create friction between your company and the customer, especially if the successor is more familiar with your competitor’s product. .
CustomerSuccessBox
OCTOBER 21, 2021
Your customer success efforts organically lead to an increase in your bottom line. But how do you know your customer success efforts aren’t getting wasted? Therein come the metrics for your efforts. The Golden Benchmark in Customer Success. It is not a hard value to reach but it takes effort.
ijgolding
MAY 20, 2015
Customer Service has always been part of their DNA, culminating in the production of the book ‘Exceeding Customer Expectations: What Enterprise, America’s #1 Car Rental Company, Can Teach You about Creating Lifetime Customers’ in 2007. Most of all, I TRUSTED them. Lets us fast forward to May 2015.
BlueOcean
FEBRUARY 7, 2019
With that in mind, it’s clear that the quality of your customer experience is directly correlated with Lifetime Customer Value. (We We discussed the LCV metric in more depth in our recent blog post, The True Cost of Losing a Customer.). Data is the GPS Mapping Your Customer Experience. Sound complicated?
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