Storyminers
JULY 7, 2020
After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?
Storyminers
JANUARY 24, 2017
Overall, it’s really just about providing a quality customer experience. We touched base with leading customer experience expert Mike Wittenstein to learn how you can make your contact center adaptive to customers’ evolving omni-channel expectations in 2017. 2017 won’t be a year of “one thing changes one time.”
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Storyminers
JANUARY 24, 2017
Overall, it’s really just about providing a quality customer experience. We touched base with leading customer experience expert Mike Wittenstein to learn how you can make your contact center adaptive to customers’ evolving omni-channel expectations in 2017. 2017 won’t be a year of “one thing changes one time.”
Avaya
MAY 23, 2017
Here are three statistics that will get you rethinking your CX strategy in relation to digital transformation: 52% of companies don’t share customer intelligence outside of the contact center. The key is being able to openly share customer data across all teams, processes and customer touchpoints.
Answer Dash
JANUARY 9, 2019
Digital transformation is the new normal, as every company must be able to evolve and pivot as the customer changes, and so does the digital environment. Allstate uses a chatbot named Amelia to assist its employees in their customer interactions. That’s not the case. Digital transformation is here to stay because it works.
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