2018, Brand Values and Customer Connectedness

Report: Lessons in CX Excellence, 2018

Experience Matters

JANUARY 8, 2018

We just published a Temkin Group report, Lessons in CX Excellence, 2018. This report has rich insights about both B2B and B2C customer experience. The post Report: Lessons in CX Excellence, 2018 appeared first on Customer Experience Matters®. This report: Highlights specific examples of Read More.

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4 ways to transform your CX maturity levels

Eptica

APRIL 25, 2018

Date: Wednesday, April 25, 2018 4 ways to transform your CX maturity levels. Published on: April 25, 2018. Author: Olivier Njamfa Brands understand that consumer expectations are continually rising. They know that they must keep innovating and improving if they are to differentiate their customer experience and therefore thrive.

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Report: Lessons in CX Excellence, 2018

4 ways to transform your CX maturity levels

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