2017 Contact Center Customer Care Multi-Channel 
NICE inContact
SEPTEMBER 13, 2017
hotel occupancy during summer months, especially since 25% of Americans planned Labor Day travel in 2017. During this “low season,” many hospitality contact centers evaluate previous high season performance and customer satisfaction levels in order to address and improve key performance indicators (KPIs) like call abandonment.
NICE inContact
SEPTEMBER 13, 2017
hotel occupancy during summer months, especially since 25% of Americans planned Labor Day travel in 2017. During this “low season,” many hospitality contact centers evaluate previous high season performance and customer satisfaction levels in order to address and improve key performance indicators (KPIs) like call abandonment.
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TechSee
APRIL 3, 2018
Churn refers to the percentage of customer attrition over a specific period of time. The churn rate is calculated by dividing the number of customers lost by the total number of customers. For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].
Comm100
DECEMBER 11, 2017
According to CX Network’s 2017 Digital Marketing Trends Report , customer experience ranks first as the most exciting opportunity for businesses for the third year in a row. It is no surprise that customer experience ranks highly. Knowing your customer allows you to select the best communication channels to use for better CX.
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