Grupo Noa

DECEMBER 15, 2020

Lead generation is the most vital element of call center services. That is when the lead generation services , and appointment setting functions of call centers assume primary importance. That is when the lead generation services , and appointment setting functions of call centers assume primary importance.

Call Center 52

Call Center Contact Center Call Recording Financial 52

Grupo Noa

MAY 4, 2018

Lead generation is the most vital element of call center services. That is when the lead generation services , and appointment setting functions of call centers assume primary importance. That is when the lead generation services , and appointment setting functions of call centers assume primary importance.

Call Center 40

Call Center Contact Center Call Recording Financial 40

Talkdesk

MAY 31, 2017

Following the success of Opentalk 2017, the entire Talkdesk team has been hard at work preparing this month’s exciting product release. We have a great lineup of new features that will not only improve your call center operations, but also improve agent efficiency. Professional Plan Users: Talkdesk Live Widget Customization.

Omni-Channel 40

Omni-Channel Call Center Effort Score Call Recording 40

Talkdesk

MARCH 14, 2018

Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. Leveraging intelligent staffing tools like Teleopti help to optimize customer experience, agent retention and efficiency.

Contact Center 40

Contact Center Self Service Contact Center Software Call Center 40

Talkdesk

JANUARY 31, 2018

Part of this exercise includes reviewing the results of Deloitte’s 2017 Global Contact Center Survey to see how these executives responded to questions about their priorities for the next couple of years. Usually, customers have to stay on the line after an issue has been resolved and then answer a range of questions.

Contact Center 56

Contact Center Customer Experience Omni-Channel Call Recording 56

Magellan Solutions

JULY 15, 2021

In 2017, the client started to launch their full-service influencer marketing package in Hong Kong and Singapore markets. . They increase the usage of their phone to reach more B2B customers. On top of that, instead of pushing for immediate sales, the call center company changed the objective into information-based cold calling. .

Call Center 40

Call Center B2B Sales Retail 40

Verint

DECEMBER 15, 2017

The groundswell of interest in automating many of the traditionally routine tasks in the contact center is creating a substantial impact on both employee engagement and the customer experience, and we expect this automation groundswell will do nothing but grow in the months and years ahead. contact center industry.

Management 29

Management Contact Center Call Recording Employee Engagement 29