2016 Customer Service Strategies Sales Self Service 
Bold360
JANUARY 5, 2017
While sales may have reached peak performance, cx often takes a hit, most drastically for e-commerce and travel businesses. Those organizations that adopt best digital self-service practices can expect lower costs, an improvement in CX, and an upswing in customer loyalty, whereas those that don’t risk being left behind.
Vonage
DECEMBER 7, 2015
Today’s service providers understand their customers’ evolving demands for seamless, more personalized service via their channel of choice. For any customer service organization, embracing an omni-channel service philosophy should be a top priority. If you answered yes to these, you’re on the right track.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
JANUARY 14, 2016
Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.
Martin Hill-Wilson
FEBRUARY 16, 2016
I recently designed and ran a new masterclass – Making Automation & Self Service Work In Your Contact Centre. We concluded that Intelligent Assistants are not just a channel shift strategy. At the very least, they are a transformational opportunity to redefine customer engagement.
Vonage
AUGUST 15, 2016
A customer’s experience lives long beyond the purchase. Customers experience several touch-points with your company after the sale – from checking information on the website, viewing ads, reading articles, comparing brand experiences with peers, friends or influencers to contacting customer service.
Comm100
JUNE 13, 2018
Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. According to a study by Inmar , 72 percent of coupons used in 2016 affected purchasing behavior , usually by encouraging shoppers to buy a product they otherwise would not have. Live chat also increases sales.
ProProfs Chat
APRIL 5, 2019
Lindsay Willott helps her clients get customer feedback in a simple yet fast method that doesn’t burden them or takes too much of their time. In this interview, let’s see how she gives advice to organizations on various aspects of customer service strategies. They will not just recommend you, but evangelize about you.
Expert insights. Personalized for you.
65 
Let's personalize your content