Eptica

JULY 6, 2016

Date: Wednesday, July 6, 2016 Understanding 6 key trends in UK customer service. Published on: July 06, 2016. Author: Steve Nattress Customers are increasingly demanding about the levels of service that they receive from brands. 8% don’t have a target response time on social media at all.

Trends 49

Trends Customer Service Social Media Contact Center 49

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Comm100

JUNE 13, 2018

Digital payment methods also help retailers address a more global, increasingly mobile customer base during the shopping season. Amazon has been pushing the boundaries of what is possible for e-commerce and changing customer expectations in the process. It’s All About Shipping. Put on Your Best Holiday Deals.

Tips 133

Tips Self Service e-support Social Media 133

Comm100

FEBRUARY 20, 2018

Findings from analysis firm Juniper Research show that Chatbots are expected to trim business costs by more than $8 billion per year by 2022. Chatbots are like evolved self-service portals or advanced knowledge bases. They help customers quickly and easily find the answers to simple queries. Cheap 24/7 Availability.

Chatbots 130

Chatbots Self Service ROI Contact Center 130

Toonimo

JANUARY 5, 2017

Businesses can differentiate themselves from one another by way of the customer experience. Several exciting innovations took place in 2016, as businesses realize the inherent benefits of delivering an exceptional customer experience. Alexa and Siri will help you to find information based on what is available in their database.

Innovation 40

Innovation Technology Customer Experience e-support 40

Help Scout

NOVEMBER 28, 2018

Most customers — 75% to be exact — prefer to chat with someone online and in real-time for answers, rather than pick up the phone to call for help. From 2012 to 2016, the number of consumers using live chat increased by 50%. Customers value their time and expect you to value it too. Reduce repetition.

Customer Service 40

Customer Service Self Service Knowledge Base Infographics 40