BlueOcean

JUNE 21, 2016

Describe your corporate culture including how it is differentiated from your competition. How does your corporate culture align with your understanding or our own company, values, and culture? Our 2016 Contact Center Buyers Guide is nearly here. The post 51 New Contact Center RFP Questions appeared first on.

Contact Center 120

Contact Center First Call Resolution Training Culture 120

Magellan Solutions

JUNE 15, 2021

One KPI that they can greatly influence is your first call resolution (FCR). The ideal FCR for a call center company is 74%. Imagine how many calls they can solve during the first call with all the experience they have from years of working. Average Attrition Rate for the BPO Industry.

Customer Service 52

Customer Service Call Center First Call Resolution Customer Retention 52

Stella Connect

JANUARY 4, 2022

If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

JANUARY 25, 2018

retailer showed that from 2015-2016, just 7% of the brand’s customers shopped exclusively online and 20% shopped exclusively in store. The report also identifies several best practices that distinguish omnichannel leaders: stronger supply chain partnerships, cultural alignment, and greater brand awareness across all channels.

Self Service 40

Self Service Trends Customer Service Contact Center 40