The Top 4 Customer Service and Performance Management Trends to Look for in 2018
Stella Connect
JANUARY 25, 2018
retailer showed that from 2015-2016, just 7% of the brand’s customers shopped exclusively online and 20% shopped exclusively in store. The report also identifies several best practices that distinguish omnichannel leaders: stronger supply chain partnerships, cultural alignment, and greater brand awareness across all channels.
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