Remove 2016 Remove Culture Remove Exceptional Customer Service Remove First Call Resolution
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29 Customer Service Training and Coaching Tips

Stella Connect

If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. John Boccuzzi, Jr.