BlueOcean

JUNE 21, 2016

Describe your corporate culture including how it is differentiated from your competition. How does your corporate culture align with your understanding or our own company, values, and culture? Describe your employee engagement strategies and measurement processes? Our 2016 Contact Center Buyers Guide is nearly here.

Contact Center 120

Contact Center First Call Resolution Training Culture 120

Stella Connect

JANUARY 4, 2022

If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Measure program outcomes.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

JANUARY 25, 2018

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. retailer showed that from 2015-2016, just 7% of the brand’s customers shopped exclusively online and 20% shopped exclusively in store. How brands should respond.

Self Service 40

Self Service Trends Customer Service Contact Center 40