The Top 4 Customer Service and Performance Management Trends to Look for in 2018
Stella Connect
JANUARY 25, 2018
If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. Consumer Expectations for Omnichannel Will Soar. A recent study about the shopping habits of 46,000 customers of a major U.S.
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