Avaya

JUNE 1, 2017

The sports experience has become a 21st-Century medley of sights, smells, and experiences. Undoubtedly, technology is shaping the modern fan experience. Today’s fans don’t want to just watch an event—they want to be at the center of it. The right contact center will help sell out stadiums. Was it what you expected?

Sports 50

Sports Technology Engagement Wireless 50

Avaya

AUGUST 31, 2016

The 2016 Rio Olympics may be over, but the excitement is still palpable. Part 1 and Part 2 of this series outlined how companies can evolve their contact centers and networking strategies to keep up with today’s rapid pace of innovation. Digital Transformation: A Mindset Fueled by Technology. Think about it: U.S.

Innovation 47

Innovation Sports Hospitality Healthcare 47

ShepHyken

AUGUST 29, 2016

5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. The Future of Customer Loyalty is Flexibility by Jim Tierney.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0