2016 Contact Center Customer Experience Management Customer Focused 
SurveySensum
JULY 14, 2020
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.
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Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.
Experience Matters
APRIL 7, 2015
Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. 1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Clarabridge. ResponseTek.
Tricia Morris
AUGUST 21, 2015
Customer experience is how a customer feels about a company over time. 3) Interview candidates in the same channel that they will interact with your customers. (4) 4) Ask a random question during the interview to see how well and quickly candidates can handle even the most unexpected customer questions.
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