SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Mila Widyani – Head of Customer Experience at CIMB Niaga. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. With the power to listen to the Voice of the Customer, integrate it with business data to generate powerful insight, and take action, we deliver effective business change and create a competitive advantage for clients.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySparrow

OCTOBER 25, 2019

“Obsessing over customer experience is the only long-term defensible competitive advantage,” Bezos has said. Omni-channel Approach. What is Omni-channel? In short, it means that the customer experience should be the same across all channels. Customer Experience Strategy #9. Work with influencers.

Omni-Channel 77

Omni-Channel Strategy Customer Experience Customer Journeys 77

Retently

APRIL 11, 2019

Every business, be it a one-man band or an enterprise, is aware that proactively listening to customers and responding to their needs can translate into a huge competitive advantage. It is a channel that is used extensively for sending NPS surveys, due to the low investment and high productivity for gathering insightful data.

NPS 95

NPS Survey Multi-Channel Chatbots 95