2016 Competitive Advantage Customer Experience Design Feedback 
Bold360
NOVEMBER 21, 2016
In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. “I have learned in 2016 that our customers (aged 18-24 years old or the millennials) spend most of their time…” On their mobile devices.
Stella Connect
JANUARY 4, 2022
Rather, keeping a pulse on how your agent is performing (which can inform how they’re likely going to respond to your feedback), and how they’re going to create actionable change in their behavior as a result, is another critical part of coaching. then customer service training is not optional. Adam Toporek , Customers That Stick. .
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Stella Connect
APRIL 17, 2018
Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. Feedback should be clear and succinct so it’s easy to digest. then customer service training is not optional. Adam Toporek , Customers That Stick. Be ready to answer any anticipated questions.
Stella Connect
APRIL 17, 2018
Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. Have a specific purpose for each customer service coaching session. Feedback should be clear and succinct so it’s easy to digest. then customer service training is not optional. Keep it simple.
SurveySensum
JULY 14, 2020
Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Website : [link]. and Crowdvocate.com.
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