2016 Chief Customer Officer Contact Center Effort Score 
Eptica
JUNE 17, 2016
Date: Friday, June 17, 2016 Transforming the customer experience in 5 steps. Published on: June 17, 2016. For example, CSAT scores show customer satisfaction while Net Promoter links to advocacy and brand reputation. Share this page on: Tweet.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Aimee Lucas. Lynn Hunsaker. Martin Hill-Wilson.
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SurveySensum
JULY 14, 2020
Aimee Lucas has over 20 years of experience in improving service delivery and transforming customer experiences through employee engagement and customer-centric process improvement initiatives. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM).
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Aimee Lucas. Lynn Hunsaker. Martin Hill-Wilson.
Eptica
MAY 27, 2016
Date: Friday, May 27, 2016 Narrowing the gap between US and UK customer experience. Published on: May 27, 2016. Senior managers, including the CEO, are much more involved in the customer experience , understanding the importance of service to differentiate their company and offering in the marketplace.
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