Kerry Bodine

JANUARY 13, 2016

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Customer SuccessCon West 2016. January 14, 2016. March 31, 2016.

CEM 120

CEM Conference Customer Experience Professionals Contact Center 120

Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. IQPC’s CEM in Telecoms Global Summit. March 6 – 8, 2016. Event Producers.

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

PeopleMetrics

OCTOBER 25, 2017

Market research shows that the Customer Experience Management (CEM) market is estimated to grow from USD 5.06 Billion in 2016 USD 13.18 Building customer loyalty and increasing revenue go hand in hand. The best CEM programs unify your entire enterprise around CX and the VoC. Billion by 2021, at a CAGR of 21.1%.”

CEM 122

CEM Customer Experience Customer Centricity ROI 122

Kerry Bodine

JUNE 20, 2015

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. CXPA’s 2016 US Insight Exchange. May 3 – 4, 2016. March 21 – 23, 2016.

Conference 120

Conference CEM Customer Experience Professionals Contact Center 120

Ian Williams

NOVEMBER 15, 2015

In fact, in a survey undertaken by Gartner in 2014, 89% of marketers stated that they expect to compete primarily on the basis of CX by the year 2016. Although it has only really been taken seriously within the past 15 years, many of the aspects and practices found within CEM (Customer Experience Management) go back a lot, lot further.

Customer Journeys 56

Customer Journeys CEM Exercises Brands 56

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. They make them feel valued, inspire their loyalty, and earn their business. I’ve included the first two section of the nomination forms submitted by the seven winners. The result: happy, loyal customers.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Beyond Philosophy

APRIL 7, 2016

Now, in 2016, some still don’t. This perception affects Customer behaviors and builds memories, which drive Customer loyalty and affects the economic value an organization generates. Join Beyond Philosophy for the Certified Advanced CEM Training. When I started consulting back in 2002, no one knew what Customer Experience was.

Net Promoter Score 60

Net Promoter Score CEM Consulting Customer Satisfaction 60