InMoment XI

MAY 4, 2022

Employee Benefit Trends Study , which reported that employee loyalty was at a 3-year low. This is hardly a way to build loyalty, and the pressure to keep calls short contributes to the call center industry having the highest turnover of industries worldwide. (In Metlife had similar findings in its 2011 Annual U.S.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

TechSee

JUNE 5, 2018

With co-browsing gaining traction in customer service organizations, here are the 5 hottest trends currently developing in the co-browsing domain. trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. The post The future of Co-browsing: 5 Trends to Watch appeared first on Techsee.

Trends 116

Trends Self Service Chatbots Technology 116

TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?

Call Center 139

Call Center Self Service Technology Competitive Advantage 139

Magellan Solutions

APRIL 24, 2021

The European Parliament adopted the GDPR in April 2016, replacing an outdated data protection directive from 1995. Innovative capability. Are they constantly educating themselves to keep up with business trends? It is essential for healthcare BPOs as it ensures the protection of incoming payments from patients.

Healthcare 52

Healthcare Call Center Insurance Banking 52