Comm100

JANUARY 14, 2016

In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone. As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. In fact, customers will demand it. billion PC users.)

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Martin Hill-Wilson

FEBRUARY 16, 2016

I recently designed and ran a new masterclass – Making Automation & Self Service Work In Your Contact Centre. We concluded that Intelligent Assistants are not just a channel shift strategy. At the very least, they are a transformational opportunity to redefine customer engagement. What’s Under The Bonnet?

Self Service 40

Self Service Omni-Channel Strategy Roadmap 40

Vonage

AUGUST 15, 2016

Customers experience several touch-points with your company after the sale – from checking information on the website, viewing ads, reading articles, comparing brand experiences with peers, friends or influencers to contacting customer service. Personalize your customer service without getting too personal.

Self Service 120

Self Service Contact Center Trends Connections 120

ShepHyken

AUGUST 1, 2016

12 Unique Ways to Build Brand Loyalty Through Social Media by YEC. AllBusiness) Social media is an invaluable tool to help market your brand, but what good is it without a target audience? My Comment: Social media enhances the customer experience. It’s a brand builder. It doesn’t matter.

Social Media 48

Social Media Customer Service Self Service B2C 48

Comm100

JUNE 13, 2018

According to a study by Inmar , 72 percent of coupons used in 2016 affected purchasing behavior , usually by encouraging shoppers to buy a product they otherwise would not have. According to LoyaltyOne, more than two-thirds of consumers strongly agree that companies, retailers, or brands send them too much irrelevant communication.

Tips 136

Tips Self Service e-support Social Media 136

Martin Hill-Wilson

JANUARY 29, 2016

More importantly it heals the false divide between so called digital and voice services with click-to-anything functionality. The third is Intelligent Assistance – a hybrid experience for customers that sits between live assistance and self service. Service access becomes instant which conforms to expectation.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

ProProfs Chat

APRIL 5, 2019

Every brand in the market wishes to revamp its customer support strategies after a certain period of time. No wonder we come across so many articles online that speak of various strategies that organizations can implement to improve their customer service. Lindsay is the Founder CEO of Customer Thermometer.

Strategy 93

Strategy Chatbots Self Service Customer Centricity 93