2016 Brand Values Contact Center Culture 
Experience Matters
DECEMBER 15, 2015
With this post, I’m declaring 2016 “ The Year of Emotion.”. In this environment, we expect to see: Culture Change Intensifying. Peter Drucker once said, “ Culture eats strategy for lunch.” We agree and believe that customer experience is a reflection an organization’s culture and operating processes.
Stella Connect
JANUARY 30, 2017
Last month, at the National Retail Federation’s Big Show 2017 , we partnered with lululemon’s Guest Education Centre director Dave Pitsch to present “Lessons Learned from 2016 Holiday Shopping.”. Maybe you have in mind a bubbly, fun, outgoing individual for your call center or sales floor “vibe.” It Strengthens the Brand.
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Stella Connect
JANUARY 4, 2022
And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Stella Connect
APRIL 17, 2018
These best practices will not only produce better results on the contact center floor, but they’ll help you bring far more value to your organization. Here’s how to start laying that new cultural foundation, brick by brick. and attention to detail for more effective troubleshooting and likelier first contact resolution.
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
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