Magellan Solutions

AUGUST 14, 2021

Based on the Willis Towers Watson’s 2015-2016 Global 50 Remuneration Planning Report, the low cost of labor in the Philippines makes them a more attractive alternative investment location, compared to other countries. Partner with the Top Contact Center Services Philippines. Salary per year ($). Philippines.

Call Center 52

Call Center Contact Center B2C B2B 52

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. She is a trusted industry voice for guidance on emerging contact center channels and technologies. LinkedIn: [link]. Website : [link]. She is a Speaker, Author, and Customer Success Influencer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Eptica

NOVEMBER 4, 2016

Date: Friday, November 4, 2016 3 ways to extend customer service across the enterprise. Published on: November 04, 2016. Use your experts Customer questions are now much more complex and demanding, meaning that even the most comprehensive knowledge base and well-trained contact center agent can’t answer every one of them.

Self Service 48

Self Service Customer Service Social Media Knowledge Base 48

Eptica

NOVEMBER 28, 2016

Date: Monday, November 28, 2016 5 top trends driving customer service. Published on: November 28, 2016. million tweets are sent to B2C brands every month, and according to Edison Research , just 32% of those that complain on social media are happy with the response they get. That’s a lot of dissatisfied consumers.

Trends 48

Trends Customer Service Social Media B2C 48