Calabrio

JANUARY 12, 2020

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. Which leads me to my next point…. Jenny’s become a trusted resource, both inside and outside of Calabrio.

Financial 130

Financial Exercises Software Contact Center 130

Calabrio

NOVEMBER 8, 2019

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. Which leads me to my next point…. Jenny’s become a trusted resource, both inside and outside of Calabrio.

Financial 100

Financial Exercises Software Contact Center 100

Calabrio

NOVEMBER 7, 2019

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. Which leads me to my next point…. Jenny’s become a trusted resource, both inside and outside of Calabrio.

Financial 100

Financial Exercises Software Contact Center 100

NobelBiz

JUNE 29, 2021

Outsourcing is the greatest option, allowing companies to focus their approach on their customers. However, understanding all the aspects of the customer journey in order to make it fluid, engaging, and rich is critical. The contact center is an important part of the client journey because of this.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

Eptica

JANUARY 6, 2016

Date: Wednesday, January 6, 2016 What were the key customer experience topics in 2015? Published on: January 06, 2016. Author: Olivier Njamfa As we enter 2016, I’m already seeing plenty of predictions about what the year will bring for the customer experience and customer service markets.

Self Service 48

Self Service Customer Experience Social Media Insurance 48

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As of 2016, with over 1 million copies of her books in print, she was the all-time best selling eBay author. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySensum

JULY 14, 2020

She is also an established writer who has shared articles on Zendesk, CustomerThink, ICMI, CX Accelerator, Business2Community, and more. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group. She is a Speaker, Author, and Customer Success Influencer. LinkedIn : [link]. and Crowdvocate.com.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132