Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Talkdesk

DECEMBER 18, 2017

This post was originally written by Mikhail Naumov, Co-founder & Chief Strategy Officer at DigitalGenius, for Talkdesk’s Opentalk Magazine. We live in a world where customers expect exceptional service in an instant and customer service has become a continual process.

Social Media 40

Social Media Contact Center Omni-Channel Chatbots 40

Kustomer

JANUARY 19, 2021

That’s why we are so excited to introduce our newest version of the Kustomer Chat platform with AI chatbots powered by rich customer data to help businesses deliver highly-responsive, smart, and personalized support at a fraction of the cost of traditional channels. Brand New Kustomer Chat Platform Packed With Features.

Self Service 80

Self Service Chatbots Omni-Channel Multi-Channel 80

delighted

OCTOBER 5, 2021

The same shift towards the customer comes with a newfound need for impeccable customer service. Companies and researchers collect data year-over-year that support the need for a dedicated customer service strategy: – 90% of customers find customer service important when choosing a brand.

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Metrics Net Promoter Score Customer Service Effort Score 87

ProProfs Chat

DECEMBER 4, 2020

A great example of this is how Netflix is combining customer service and product promotions with its social accounts. Netflix (@netflix) July 22, 2015. However, they’re also using their marketing platforms to offer support to customers with witty interactions. Set Realistic Customer Expectations. No, really.

Strategy 98

Strategy Customer Service Marketing Social Media 98

Comm100

JUNE 13, 2018

Digital payment methods also help retailers address a more global, increasingly mobile customer base during the shopping season. Amazon has been pushing the boundaries of what is possible for e-commerce and changing customer expectations in the process. It’s All About Shipping. Quality Check: How’s Your Website?

Tips 136

Tips Self Service e-support Social Media 136

Martin Hill-Wilson

FEBRUARY 16, 2016

Your customers expect the same rapid and relevant service from you as Google already provides them. If not, then expect them to go elsewhere or escalate to more expensive live channels if the issue really matters to them. Fifteen years in the making yet only introduced to the world at large in 2015.

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Self Service Omni-Channel Strategy Roadmap 40