ijgolding

MAY 20, 2015

Customer Service has always been part of their DNA, culminating in the production of the book ‘Exceeding Customer Expectations: What Enterprise, America’s #1 Car Rental Company, Can Teach You about Creating Lifetime Customers’ in 2007. Lets us fast forward to May 2015. No-one is perfect.

Net Promoter Score 120

Net Promoter Score How To Effort Score Lifetime Customer 120

CSM Magazine

AUGUST 10, 2017

However, as businesses struggle to keep on top of the growing mass of customer information stored in disparate siloes, it can result in customers living in a different universe to your brand. To keep up with rising consumer and market expectations, an ever increasing number of companies are now prioritizing becoming customer-led.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

SurveySensum

JULY 14, 2020

He is a New York Times #1 bestselling author and an international speaker on leadership, employee engagement, customer experience, customer loyalty, and consumer advocacy. Stuart Bishop has over two decades of experience in Customer Service and is a Companion Member of the Institute of Customer Service since 2015.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132