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How American Homes 4 Rent Is Using CXone to Retain and Engage its Best Agents

NICE inContact

Staffing and empowering a top-notch customer service team is critical, especially when you’re in the business of putting roofs over people’s heads. Behind their success is an unwavering customer commitment to provide professionally managed properties that meet a rigorous standard of quality.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. 1. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat.

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Top 17 Healthcare Call Center Companies in 2021

Magellan Solutions

Customer Service. Provider Solutions. Customer Service. ISO 9001:2015. • Magellan Solutions. Medical Consultation Solutions. Healthcare Call Center Support. • How much is the cost for healthcare call center solutions and its services? Claims Management.

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Advances in Object Recognition Builds Trust in the Virtual Technician

TechSee

Since 2015, object recognition has attained an error rate of 3.5% – even lower than the 5% baseline human rate – meaning that today’s machines surpass humans in the ability to recognize objects. However, sometimes even the remaining 3.5% of errors can be critical. Object recognition errors: Silly or serious?