Eptica

JANUARY 22, 2016

Date: Friday, January 22, 2016 So how did customer service perform in 2015? Published on: January 22, 2016. In fact, 70% of the industries analyzed by the Index experienced dips in average scores for customer service. This overall downward shift is echoed by the 2015 Eptica Retail Holiday Customer Experience Study.

Customer Service 48

Customer Service Social Media Retail Contact Center 48

CSM Magazine

DECEMBER 2, 2015

billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. This is according to new research from multichannel customer engagement software provider Eptica. 37% of Britons are unhappy with the experience in store, with 27%. Despite record UK sales of £1.1

Customer Experience 40

Customer Experience Retail Mobile Customer Service Online Experience 40

Eptica

FEBRUARY 26, 2016

Date: Friday, February 26, 2016 How are retailers working to improve customer experience? Published on: February 26, 2016. Author: Robin Tandon Customer experience is important to every industry, but particularly vital for retail. Driving online customers to the store In 2015 U.S.

Retail 48

Retail Customer Experience Apparel Ecommerce 48