article thumbnail

Episode 004 – It’s All About the Money - Transforming the Customer Experience

Kristina Evey

in 2014, 89% of companies planned to use CX as their primary competition platform by 2016. It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. in 2014, $3.7 in 2014, $3.7 in 2014, $3.7 in 2014, $3.7

article thumbnail

Episode 4 – It’s All About the Money - Transforming the Customer Experience

Kristina Evey

in 2014, 89% of companies planned to use CX as their primary competition platform by 2016. It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. in 2014, $3.7 in 2014, $3.7 in 2014, $3.7 in 2014, $3.7

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Jim Tincher is a dynamic speaker who is passionate about building a world-class customer experience that results in engaged customers who come back time and again. He founded Heart of the Customer in 2014 to help companies of all sizes increase customer engagement. LinkedIn : [link] /. Website : [link].